An eye doctor at Hanoi Eye Hospital No 2 examines a patient. Illustrative photo. (Source: VNA)Hanoi (VNA) — Hanoi plans to put up kiosks
at hospitals for people to lodge complains or their dissatisfaction about
and treatment quality via a software.
These complaints and opinions will then be sent to the
municipal Department of Health, according to deputy director of the department
Tran Thi Nhi Ha.
People will use the software installed at these kiosks and
tick on what they feel satisfied or dissatisfied with, relating to health
check-ups and treatment services at in the city, and the department
can know immediately how many complaints each hospital receives from patients
each day, she said.
For example, patients can assess the time they have to wait
for a health examination, the payment method, fees charged and the attitude of
medical workers towards patients.
The move is aimed at improving the quality of health
services, thus helping to increase patients’ satisfaction, she said. Increased
satisfaction from patients means the hospitals would have more patients and more
income, she added.
|According to a survey by the health department, up to 96 per
cent of surveyed patients were satisfied with the services of local health
establishments and attitudes of medical workers in 2017.
However, Ha said the figure did not reflect the reality of
the whole picture of the city’s health sector.
Therefore, the department will install kiosks equipped with
software to provide more opportunities for patients to review or comment on
health services at hospitals more objectively and proactively. The move will be
seriously implemented to force hospitals to renew and improve the quality of
their health services, Ha said.
The in 2016 issued a set of criteria to
assess hospitals on improving services and increasing patient satisfaction.
The 83 criteria were tested over a three-year basis.
Nineteen of the criteria were related to patient care, 14 to
workforce development, 38 to professional quality, eight to quality improvement
and four to .-VNA
Source: VietnamPlus
