A device provides e-survey to patients (Photo: medinet.hochiminhcity.gov.vn)
not satisfied with the hospital’s service, please press here!”
This sentence will appear on screens
at outpatient departments across all of HCM City’s public hospitals as a new
system that encourages patients to voice their dissatisfaction with hospitals
in order to improve the quality of care is put into operation by the municipal
Department of Health.
The first system was installed at the
city’s Pediatrics Hospital 1 on March 31.
Through the new , patients are able to access an e-survey which covers questions on 15
kinds of services in hospitals, such as: registration for health checks,
registration to use health insurance, payment of hospital fees, treatment of
caregivers, attitude and communication of hospital staff, quality of toilets,
quality of vehicle parking service, etc.
The online system is connected to
as well as the city’s Department of Health, and they are
able to view the answers submitted. A weekly report will be sent to the
municipal health department to supervise hospitals in improving health care
service quality.-VNA
Source: VietnamPlus
