Illustrative image (Source: VNA)Department and at , will pilot a
patient satisfaction telephone survey. Similar surveys conducted previously
were done online.
In
recent years, the ministry has surveyed inpatient and outpatient satisfaction
every three months, helping hospitals to find weaknesses and improve their
quality.
In
2016, the ministry installed software to survey patient satisfaction online.
From December 2016 to March 2017, 61 out of 63 health departments nationwide
conducted the survey.
The
health ministry collected national statistics of over 56,000 survey notes from
inpatients and another 48,000 from outpatients.
results show that average patient satisfaction closely reflects hospitals’
quality. Patient satisfaction at provincial level is higher than at district
level. Based on the surveys, hospitals received important comments to help
improve their quality,” said Nguyen Trong Khoa, deputy head of Medical
Examination and Treatment Department.
An
independent survey conducted by the Health Strategy and Policy Institute
revealed positive changes in the awareness and commitment of hospital leaders,
as well as in attitudes and communication skill of medical workers.
Some
71 percent of patients think medical workers have friendly attitudes. About 61 percent
think information about examination and treatment is improving, with reduced
waiting times. Facilities and hygiene condition of check-up areas have been
also improved. Almost 88 percent of patients expressed satisfaction with the
medical examination at ten surveyed hospitals.-VNA
Source: VietnamPlus
