Patients’ satisfaction getting better, still need improvements

Patients’ satisfaction getting better, still need improvements hinh anh 1Deputy Minister of Health Nguyen Viet Tien speaks at the conference (Photo: VNA) 

Thanh Hoa, (VNA) – Recent surveys amongst 1
million correspondents show inpatients’ satisfaction with in
Vietnam reached 75.6 percent, while the figure for outpatients stands at 66.3
percent.

The overloading situation in major hospitals has
also witnessed improvements, with the rate of patients having to share their
beds with others going down to 16.6 and 11.4 percent in central-level and
provincial-level hospitals, respectively, a dramatic decrease compared to
2012’s 58 and 47 percent.

These numbers indicate that the country’s health
sector is getting better but still has plenty of room to improve their service
delivery, said Luong Ngoc Khue, head of the Health Ministry’s Department of Medical
Examination and Treatment at the annual conference of the club of directors of
major hospitals in the northern region, which was held in the north central
province of Thanh Hoa on May 25.

Patients’ safety, hospital security and financial
autonomy were chosen as the theme of this year’ conference,  reflecting the urgent issues that the health
sector identified as focal points in 2018.

Given the rising violence against medical staff in
hospitals, directors of hospitals have been asked to reinforce security forces
in their institutions, form cooperation mechanisms with the police, and
establish quick response security teams.

Nguyen Ngoc Hien, deputy director of the Hanoi-based
Bach Mai Hospital, one of the largest public hospitals in the country, said his
hospital has implemented a number of measures to increase revenues while
cutting back on costs, most notably stringent financial management to
effectively monitor spending or revenues of each of the medical unit.

The wage of the medical staff is now calculated
based on his/her performance and productivity, instead of a fixed rate.

Hien said Bach Mai hospital has also opened up
collaboration with the private sector. By the end of 2017, the hospital has
managed to mobilise some 1 trillion VND from partnerships of this nature, in
order to purchase cutting edge medical equipment.

Nguyen Quoc Anh, director of Bach Mai Hospital and
chair of the northern region hospitals club, in his closing speech, said directors
of hospitals need to also pay more attention to their roles as the bridges
between their medical institutions and the health ministry, in order to better
implement the tasks given.-VNA

VNA

Source: VietnamPlus

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